Politique de remboursement
Returns
Returns are accepted within 14 days of delivery. Items must be unworn, unwashed, and in original condition with all tags attached. Items that do not meet these conditions are not eligible for a refund.
To initiate a return, contact support@arielwear.com with your order number. Return shipping instructions will be provided.
- Return shipping costs are the responsibility of the customer.
- Original shipping fees are non-refundable.
- We recommend a tracked shipping service, as we are not responsible for returns lost in transit.
Once your return is received and inspected, your refund will be issued to the original payment method within 5–7 business days. Processing times may vary depending on your financial institution.
Exchanges
Exchanges are free of charge. Shipping on the replacement item is covered by us. To request an exchange, contact support@arielwear.com within 14 days of delivery. The same condition requirements apply. If the requested size is unavailable, a full refund will be issued instead.
Defective or Damaged Items
Items that arrive defective or damaged are covered for 30 days from delivery and will be replaced or fully refunded, including shipping. Contact support@arielwear.com with your order number and a photo of the issue.
Contact
For any questions regarding returns or exchanges, reach us at support@arielwear.com. We respond within 1–2 business days.